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FAQs

Destination MCO FAQs

Ask Us a Question!

You have questions? We have answers! If your question is not addressed below or you need additional clarification, our team of local experts is always available to assist you.

I have a very busy travel itinerary with a lot of moving parts. Can Destination MCO help make sure I don't miss important meetings or events? View Answer Hide Answer

Destination MCO is committed to helping you get where you need to be safely, on time, and always in style.  We offer a personalized Corporate Car Service to assist you in coordinating all of your business transportation needs to meet your itinerary—and exceed your expectations. 

Category: General

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I am looking for a specialty vehicle and I do not see it on your fleet page. Can you help? View Answer Hide Answer

While most of our vehicles are listed on the Fleet page, we may be able to assist you with special vehicle requests. A 20-passenger stretch Hummer? We can help! How about a 1957 white Rolls Royce classic limo? We can make it happen for you. Please call us and one of our local experts will be happy to assist you.

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We are celebrating a special event (birthday, anniversary, family reunion, etc.) and I would like to request special amenities, can you help? View Answer Hide Answer

Yes, absolutely! We are lucky to live in Orlando, where many people come to celebrate their special occasions. We can help make your experience even memorable by providing specific amenities such as balloons, decorations, specific beverages (non-alcoholic only) for an extra charge. Our team of local experts is at your disposal to discuss transportation options for your special occasion.

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How far in advance should I book my transportation services in Orlando? View Answer Hide Answer

While we are able to handle most last-minute requests within the hour, we recommend that you book your services a minimum of 48 hours in advance. If you require a large or specialty vehicle, it is ideal to book your services 7 days in advance to guarantee availability.

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Where else in the world can you help me with ground transportation services? View Answer Hide Answer

We can handle your transportation needs in over 450 cities worldwide. While we are based in Orlando, our clients rely on us to handle their transportation wherever their travels may take them. Whether it is honeymoon transportation in South Africa, a 500-attendee conference in Chicago, or a business trip to London, let us take care of your transportation logistics while you handle what matters most to you.

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How do I find my chauffeur at the airport? View Answer Hide Answer

We all know how confusing a large airport can be, and Orlando International Airport is no different. We'll make it easy for you by sending you an automated text message with your chauffeur's name and phone number 40 minutes before your flight's touchdown in Orlando.

Your chauffeur will be waiting for you on the second floor, at the bottom of the escalators closest to your specific airline's baggage claim area, wearing a blue tie and holding an iPad sign with your name on it.  

If you can't locate your chauffeur by the time you reach your carousel, please call your chauffeur directly or our dispatch (407-422-2522 ext. 2) and we will make sure we connect you with your chauffeur promptly. 

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Do you provide airport shuttle service? View Answer Hide Answer

We do not offer airport shuttle service. Instead, we specialize in private transportation services.

While we do not recommend it, given that most shuttle services make multiple stops prior to arriving at your destination, it can be a cost effective option for one to two passengers. However, for a family/group of 3 or more guests, we highly recommend getting a private car service. The cost difference becomes negligible, or it may be even cheaper to book your own private chauffeur compared to a shuttle service. Please call us at 407-422-2522 and we will be happy to tell you more.

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Do you provide child seats? View Answer Hide Answer

Absolutely! We will provide one complimentary child seat. Additional car seats are billable at $20 per car seat.

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How can I find out what local events are taking place when I am in town? View Answer Hide Answer

While you are in town (whether it's for business or leisure) it can be difficult, with so many options available, to decide what to do for entertainment. Check out some of the more popular Local Events going on during your stay, and Destination MCO will make sure that you arrive and get back safely and in style!

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"We have been extremely impressed by their attention to detail, their friendliness, and their accessibility at any hour. We expect to continue to partner with them as our success is, in part, due to their service."

Nikki Shrieves, Director of Operations, Kuoni Destination Management
MPI: Meeting Professionals International
GBTA: Global Business Travel Association
Orlando Orange County Convention and Visitors Bureau, Inc.
NLA: National Limousine Association
NBAA: National Business Aviation Association