Individual leisure travelers (including families and small groups) may make their reservations over the phone by calling our main office number (407) 422-2522.  Everybody is, however, urged to either use a fax when accessible or use our online secure reservation form.

Individual Corporate Travelers making their own travel arrangements may book their transfers over the phone if so desired.

Meeting Planners, Tour Operators, Travel Agents, and Corporate Organizations are kindly requested to route their bookings and / or amendments via fax or e-mail AT ALL TIMES. 

All requests are subject to availability and will be confirmed in writing within 24 hours.

When making a reservation, be it for an individual or a group, please make sure you provide us with all information pertinent to the service desired (please refer to our online reservation form for details).

Unless prior arrangements have been made for direct billing privileges, all booking are to be prepaid prior to client arrival.

For your convenience we now accept credit cards (Visa, Master Card, and American Express).  

Individual leisure travelers (including families and small leisure groups) may pay cash (or traveler’s checks) upon arrival; we will, however, require a credit card guarantee when the reservation is confirmed.

Leisure and / or corporate groups are on prepayment.  Payment is due 7 days prior to group arrival at their first destination.

Should you prefer to wire transfer the payment to our bank account, please e-mail a request for our bank information; we will forward the details to your attention within 24 hours.  Please allow enough time for this procedure to take place within the payment terms.

Cancellations are welcome within the following guidelines:

Individual leisure or corporate travelers may cancel up to 5 hours prior to the pick up time to avoid no-show charges that would, otherwise, apply at 100%.

We do track all flights electronically and are often updated as to whether or not a flight is delayed.  HOWEVER, we are NOT responsible for flight changes or flight Re-routings.  Therefore, if you happen to be bumped off a flight for any reason, please do call our offices (at any time) and advise us what the new flight information would be so we can make alternate arrangements and avoid no-show charges.

Cancellations for leisure groups are gladly accepted following guidelines that would be communicated to you upon booking written confirmation.  Generally, no penalties apply if cancelled within 72 hours of service date.  50% penalty applies if cancelled within 48 hours of service date.  100% penalty applies if a service is cancelled within 24 hours of service date.  

We will gladly refund any monies paid to us for services cancelled outside of the cancellation policies mentioned herein or otherwise mutually agreed upon when we confirm your booking in writing.

Refunds are carried out and a check is mailed to you one week after group departure.

Gratuities for drivers are not included.  They are suggested at 20%.  Please include it in your payment for individual reservations, leisure or corporate. 

Gratuities for groups are mandatory.  We will bill your account at 15% of the total bill.